Delete your account

How to request deletion

Email us at hello@hiveari.com with the subject "Delete my Hiveari account", and tell us the phone number or email address you sign in with. Please send the request from that same email address, or from a channel we can verify, so we know the request really comes from you. You do not need the app installed to do this.

We will confirm the request, action it, and reply when it is done. We respond within 30 days, and usually much sooner.

What gets deleted

Your account and sign-in identifiers, your profile (name, username, bio, area, interests and profile photo), your saved listings, your direct messages and chat conversations, your device push tokens, and your provider profile and payout details if you have them.

What we keep, and why

Records of payments and bookings are kept for at least seven years because tax and accounting law requires it. Content that other people's records depend on, such as a review on a listing or a plan that others joined, may be retained in a form that no longer identifies you rather than deleted outright. If we keep anything, we will tell you what and why in our reply.

Before you go

Deletion is permanent. If you have an upcoming booking, please resolve or cancel it first, since deleting your account does not cancel bookings by itself. If something in the app made you want to leave, we would honestly like to hear it, even in the same email.

For the full picture of what we collect and how we handle it, read our privacy policy.